All feedback … Seek it earnestly and profit from the valuable information derived from it. So, you're thinking about sending out a customer service survey to receive feedback about your business' performance and how you are meeting your clientele's goals? Henry Ford famously remarked that if he had asked people what they wanted, they would have said faster […] We often want to use positive feedback to “reward” good intentions; however, “good performance should always be treated differently than poor performance.” “Unsuccessful” performance with good intentions calls for redirection feedback, discussed later. To grow from the feedback we need to be challenged to improve on our current standard. Knowing this, as a manager, you can and should do better. Develop a plan to improve. This option provides concrete metrics that allow for easy comparisons in performance between employees for context. Once you’ve gotten some feedback on a practice essay question, you’ll want to use the comments to make positive changes for the next practice question, and then eventually the bar exam. Asking for feedback can be a difficult thing, but it's a very important part of the learning process. Manner Feedback should be given in a manner that will best help improve performance. Home » Top 3 ways you can use customer feedback to improve performance. Feedback is your friend. Make this feedback timely, specific, and frequent. If employees have reached or exceeded a goal, the sooner they receive positive feedback, the more rewarding it is to them. Could feedback become a valued opportunity and even a bonding, positive experience? Feedback is often mistaken for criticism. Positive feedback involves telling someone about good performance. Update your product or service. Get better. It also can be filled out quickly and easily and therefore can be done often. Without feedback, you’re limited to only your perspective, and that’s rarely the one that counts. The purpose of feedback is to improve performance and achieve desired results. 1. Here are five ways you can use feedback to improve … When you have been given feedback such as my student in the opening scenario, the first step would be to assess what behaviors or actions would lead to improvement. If you want to improve your skills, products or performance, you need feedback. It’s beneficial, whether from having the process implemented to improve people’s work ethic and sense of recognition or the specific feedback received providing people with insights and all-important goals to work towards.