I see now that there is a need to first see the Netgear genie screen up first - this was not happening, hence I was not able to check 'use same password'. Hello, I followed the instructions for connecting my Nighthawk X6. Disconnect from all internet and VPN connections and only connect to your NETGEAR router. If you are connected to multiple networks at the same time, such as wired and wireless, VPN, or a corporate connection, the router login page may not work. If you are able to access the internet with a wired connection but not wirelessly, your wireless network may be not be emitting a … Re: Router password recovery not working I don't know where to begin at how complicated the Netgear firmware updating process is. The easiest thing to do is probably to factory reset the router. Netgear says my preset SSID is NETGEAR64 which appears on wifi. NETGEAR recommends that you enable router password recovery if you change the admin password for your router. Re: Username "admin" does NOT work. NETGEAR Forum / Home Networking / WiFi Routers / Nighthawk WiFi Routers / R7000 Default admin password not working. For additional solutions, see I lost connection to the internet, how do I get my connection back? This I did - this was the root of the problem. All the lights are white, and it is correctly connected to my comcast modem. If you are still not getting an internet connection, contact your internet service provider. I know my password, any help appreciated Same here.. did multiple resets, LOOOOONG reset times, even let the thing sit idle over night with no power/cable to it just to make sure everything was powered down.. and NOTHING. NETGEAR router password recovery allows you to recover your admin password if it is changed or forgotten. The following product support and knowledge base article links are to assist with troubleshooting NETGEAR WiFi range extenders. ... How to turn on/off password protection or change the admin password of my EX7000; ... Do I need a Tri-band Router to work with the Nighthawk … I have it working now. There is a bug in Netgear's systems which means that if you have password recovery enabled, but haven't given it any security answers it can put you in a closed loop where it constantly asks you for information that does not exist. The installation notes state "... Use the same password that you use for your wifi router."